Privacy policy

Effective Date: May 20, 2026

At DRJAYBOWN, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, billing and shipping address, email address, phone number, and payment information.
  • Order Information: Details of the products you purchase, order history, and delivery preferences.
  • Technical Information: IP address, browser type, device information, operating system, and browsing activity on our site.
  • Cookies and Tracking Data: We use cookies and similar technologies to enhance your experience, analyze site traffic, and personalize content.

We do not collect sensitive personal data unless it is voluntarily provided.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill your orders
  • To communicate with you about your orders, shipments, and customer service inquiries
  • To improve our website, products, and services
  • To send you marketing communications (only if you have opted in)
  • To comply with legal obligations and prevent fraud
  • To personalize your shopping experience

3. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

  • Service providers who assist with order fulfillment, shipping, payment processing, and website hosting
  • Professional advisers (legal, accounting, etc.) when necessary
  • Law enforcement or regulatory authorities when required by law

All third-party service providers are contractually obligated to keep your data secure and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

We use essential cookies for the website to function properly (shopping cart, checkout, etc.). We also use analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Rights (GDPR / UK GDPR)

As a UK-based company, we comply with UK data protection laws. Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Thank you for trusting DRJAYBOWN with your personal information.