Shipping Policy

Effective Date: May 20, 2026

This Shipping Policy applies to all orders placed with DRJAYBOWN. By placing an order, you agree to the terms outlined below.

1. Processing Time

  • All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
  • During peak seasons (spring and autumn), processing time may be slightly longer. You will receive a shipping confirmation email with tracking information once your order is dispatched.

2. Shipping Destinations

We ship to most countries worldwide from our base in the United Kingdom. However, we reserve the right to refuse shipping to certain countries or regions due to import restrictions on seeds. Some destinations may have additional restrictions or prohibitions on importing seeds. It is your responsibility to ensure that importing seeds is legal in your country.

3. Shipping Methods and Costs

  • Shipping fees are calculated automatically at checkout based on weight, destination, and selected shipping method.
  • We offer standard tracked shipping and, where available, express delivery options.
  • Free shipping may be available for qualifying orders (promotions will be clearly displayed on the website).

4. Delivery Time Estimates

Delivery times are estimates only and are not guaranteed:

Destination Estimated Delivery Time
United Kingdom 2–5 business days
Europe 5–12 business days
USA, Canada, Australia 8–18 business days
Rest of World 10–25 business days

Customs clearance may cause additional delays for international orders.

5. International Shipping & Customs

  • For international orders, you are responsible for any customs duties, import taxes, VAT, or other fees imposed by your country.
  • We are not responsible for packages delayed, seized, or returned by customs authorities.
  • Seeds are shipped in plain, discreet packaging to minimize customs issues.

6. Tracking Your Order

  • All shipments include tracking information.
  • You will receive a tracking number via email once your order is dispatched.
  • You can track your package using the link provided or on the carrier’s website.

7. Shipping Issues

  • Lost or Damaged Packages: Please contact us within 7 days of the expected delivery date if your package has not arrived or arrived damaged.
  • We will investigate with the carrier and arrange a replacement or refund where appropriate.
  • Due to the nature of seeds as living products, we cannot guarantee germination or plant growth even if seeds arrive in good condition.

8. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible. Changes are only possible before the order has been processed and dispatched.

9. Contact Us

If you have any questions about shipping, please reach out to us:

Thank you for choosing DRJAYBOWN. We look forward to helping you grow a beautiful and productive garden!